At Zayb, we want you to love what you ordered. If something isn't right, we're here to make it easy. Please read the details below so you know exactly what to expect.
Exchange Policy
We accept exchange requests within 3 days of receiving your order, under the following conditions:
You ordered the wrong size.
The item arrived damaged or defective.
How to request an exchange:
Contact us within 3 days of delivery via our Instagram page or by email at contact@zayb.store.
Include your order number, the reason for the exchange, and, if the item is damaged, clear photos showing the issue.
Once your request is reviewed and approved, we'll provide instructions for sending the item back to us.
Condition requirements:
Items must be unworn, unused, unwashed, and returned with all original tags and packaging intact.
Shipping responsibility:
You're responsible for the cost of shipping the item back to us, unless the exchange is due to our error (e.g., a damaged or incorrect item was sent).
Processing:
Once we receive and inspect your returned item, we will process and ship your replacement if the exchange is approved.
Return Policy
We accept return requests within 3 days of receiving your order.
How to request a return:
Contact us within 3 days of delivery via our Instagram page or by email at contact@zayb.store.
Once approved, return the item to us — the item must be received back by us before your return can be processed.
Refund method:
We do not offer cash refunds under any circumstances. Approved returns are issued as Store Credit or a Gift Card, which can be used toward any future purchase with us.
Condition requirements:
Items must be unworn, unused, unwashed, and returned in their original condition with all original tags and packaging intact.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please let us know right away so we can make it right.
Contact us within 3 days of delivery via our Instagram page or by email at contact@zayb.store.
Include your order number and clear photos of the issue.
We'll review your request and provide the appropriate resolution as quickly as possible.
General Conditions
Shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the error was on our end.
We reserve the right to refuse any return or exchange that does not meet the conditions outlined in this policy.
Processing times may vary depending on inspection and shipping.
Have a question about your order? Reach out to us anytime via Instagram or email us at contact@zayb.store — we're happy to help.
